Shipping Policy
Vanzbon (Hk) Limited ships clothing orders to destinations served by available carriers. Orders are processed after payment authorization and address verification. Vanzbon (Hk) Limited does not guarantee delivery by a specific date. Delivery timelines are standard and depend on destination, carrier routing, customs clearance, and selected shipping service. The customer must provide a complete and accurate delivery address. Vanzbon (Hk) Limited is not responsible for delays caused by incorrect addresses, carrier disruptions, customs inspections, or events outside reasonable control. Tracking information is provided when the carrier receives the shipment. Tracking updates are controlled by the carrier.
Shipping Costs
Shipping costs are shown at checkout before payment. The customer bears all shipping costs charged at checkout. Vanzbon (Hk) Limited does not adjust shipping costs after checkout. Customs duties, taxes, and import fees are the customer’s responsibility. Vanzbon (Hk) Limited does not reimburse these charges.
Returns Policy
A strict 14-day no-reason refund policy applies. The customer may request a refund for any reason within exactly 14 calendar days from the date of delivery. The request must be submitted within this 14-day period. Requests submitted after exactly 14 calendar days from delivery will not be approved. The customer does not need to state a reason for the return. Approval is subject to the return eligibility conditions in this document.
Return Eligibility
Items must be unused, unworn, unwashed, and in original packaging. Items must include all original tags, labels, and accessories. Items must be free from odors, stains, damage, and alterations. The customer must provide proof of purchase. Vanzbon (Hk) Limited may reject a return when the returned item does not meet these conditions. The customer must verify the return address with Vanzbon (Hk) Limited before shipping.
Non-Returnable Conditions
Items are not returnable when they are used, worn, washed, altered, damaged by the customer, or missing original packaging. Items are not returnable when they are returned after exactly 14 calendar days from delivery. Items are not returnable when they are sent without prior written approval from Vanzbon (Hk) Limited. Items are not returnable when they fail the eligibility conditions stated in this document. No additional product categories are excluded by this document.
Return Shipping Costs
The buyer completely bears all return shipping costs. Vanzbon (Hk) Limited does not provide prepaid return labels. Vanzbon (Hk) Limited does not reimburse return shipping charges. The buyer must pay the carrier directly. The buyer bears all costs for return packaging and insurance. Vanzbon (Hk) Limited is not responsible for returned items lost or damaged during return transit. The buyer must use a trackable return service.
Return Process
1. Contact Vanzbon (Hk) Limited at [email protected] within exactly 14 calendar days from delivery to request return approval.
2. Provide the order number, proof of purchase, and a clear description of the item. The customer does not need to provide a reason for the return.
3. Wait for written return approval from Vanzbon (Hk) Limited. Returns sent without written approval will not be accepted.
4. Pack the item securely in original packaging with all original tags, labels, and accessories.
5. Ship the item to the return address provided by Vanzbon (Hk) Limited. The buyer pays all return shipping costs.
6. Send the tracking number to [email protected] after shipment. Vanzbon (Hk) Limited does not process returns without a tracking number.
7. Vanzbon (Hk) Limited inspects the returned item after delivery. The refund decision is issued after inspection.
Return Details
The recipient must be Vanzbon (Hk) Limited, the contact phone is +852 6661 6104, and the specific return address is ROOM B 16/F, EUBANK PLAZA, 9 CHIU LUNG STREET, CENTRAL, HONG KONG. The customer must write the order number on the return package. The customer must not send returns to any other address. Vanzbon (Hk) Limited is not responsible for returns sent to an incorrect address.
Refund Processing Times
Refund arrival time is at least 14 days. After Vanzbon (Hk) Limited receives and inspects the returned item, the refund process begins. The refund requires at least 14 days to reach the original payment method. Payment providers may require additional processing time. The customer must monitor the original payment account for the refund.
PayPal Refunds
PayPal refunds take at least 14 days. In regions where local laws require a longer period, PayPal refunds require up to 30 days. The customer must allow the full local legal period when local law requires up to 30 days for PayPal refunds. Vanzbon (Hk) Limited initiates the PayPal refund after return inspection. PayPal controls the final posting time to the customer’s PayPal account.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after exactly 7 days of receipt will not be accepted. This damaged-goods claim window is exactly 7 days and matches the Terms of Service. The customer must provide photographs of the item, packaging, and shipping label. Vanzbon (Hk) Limited reviews the claim and provides instructions after approval. The customer must not return damaged or defective items without written approval.
Exchanges and Cancellations
Vanzbon (Hk) Limited does not guarantee exchanges. The customer may request a refund under the strict 14-day no-reason refund policy. If an exchange is approved in writing, the buyer bears all shipping costs for sending the original item and receiving the replacement item. The customer may request cancellation before shipment. Vanzbon (Hk) Limited cannot cancel an order after the carrier receives the shipment. After shipment, the customer must follow the return process.
Contact Information
Customers may contact Vanzbon (Hk) Limited at [email protected] or +852 6661 6104. The website is dressescoll.com. The business address is ROOM B 16/F, EUBANK PLAZA, 9 CHIU LUNG STREET, CENTRAL, HONG KONG. Customers must include the order number in all messages about shipping and returns.